{"id":2058,"date":"2021-06-15T13:20:59","date_gmt":"2021-06-15T11:20:59","guid":{"rendered":"https:\/\/squidweb.biz\/?page_id=2058"},"modified":"2021-06-29T14:12:35","modified_gmt":"2021-06-29T12:12:35","slug":"client-care","status":"publish","type":"page","link":"https:\/\/squidweb.biz\/en\/solutions\/client-care\/","title":{"rendered":"Client care"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-kp8fqqyl-c93d7d1e7b80feba1f4a953bd3b7b7e0 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2058'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-knhe6slp-4edf6f57661d346960388a01e4f6cf62 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Automated customer care reminder<\/h1>\n<\/div><\/section>\n<div class='flex_column_table av-4u2r99-ef55ed396e4326b061beff2eceb3f88b sc-av_one_fourth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4u2r99-ef55ed396e4326b061beff2eceb3f88b\">\n.flex_column.av-4u2r99-ef55ed396e4326b061beff2eceb3f88b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4u2r99-ef55ed396e4326b061beff2eceb3f88b av_one_fourth  avia-builder-el-2  el_after_av_textblock  el_before_av_three_fourth  first flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kp8gy155-cc2c66b7ff2e0d7a81ee50e5817f9147\">\n.avia-image-container.av-kp8gy155-cc2c66b7ff2e0d7a81ee50e5817f9147 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-kp8gy155-cc2c66b7ff2e0d7a81ee50e5817f9147 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-kp8gy155-cc2c66b7ff2e0d7a81ee50e5817f9147 av-styling- avia-align-center  avia-builder-el-3  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2064 avia-img-lazy-loading-not-2064 avia_image ' src=\"https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/Sales.gif\" alt='' title='Sales'  height=\"381\" width=\"292\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2wc965-39b51e72aebda3e37b12a9ec3801228a\">\n.flex_column.av-2wc965-39b51e72aebda3e37b12a9ec3801228a{\nborder-radius:0px 0px 0px 0px;\npadding:30px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2wc965-39b51e72aebda3e37b12a9ec3801228a av_three_fourth  avia-builder-el-4  el_after_av_one_fourth  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-knheqzaw-d908fc300379f63e82c80876b7f3ef09 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\">Sales team members are reminded to contact clients regularly in order to maintain a good working relationship and encourage repeat business. If a client has not been in contact with the company in the past <strong>6 months<\/strong>, a member of the sale team will contact them to check in and see if they need any more service.<br \/>\nThe <strong>client care reminder<\/strong> robot helps to automate this process by checking the system for all clients that have been out of touch, creating a ToDo for the sales team and writing a message to their SquidWeb team messenger channel.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-kp8fpycf-5b5df10b8d95c70e228d75eafa4cf512 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2058'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kp3wppud-bf53825eea696df382fa888462fdcf62 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Client care reminders<\/h2>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-qh6uy-4315571b44f92dd4af87c297ea22ff43\">\n.flex_column.av-qh6uy-4315571b44f92dd4af87c297ea22ff43{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-qh6uy-4315571b44f92dd4af87c297ea22ff43 av_three_fifth  avia-builder-el-8  el_after_av_textblock  el_before_av_one_third  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-kp3xe2lh-1b0a178be7fb6b01bc18c675352da21d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>One time clients can sometimes get lost and potential repeat business along with them, to help us maintain as many customers as possible we set up robots to schedule customer care calls for our Sales team.<br \/>\nSquidWeb began as a CRM tool to help team members <strong>maintain regular contact<\/strong> with clients within the events industry. Like many CRM tools, the original system gave the team a great overview of which clients had been in contact recently and which ones to target next for outreach, however this still requires manual input, time and care to make sure each client is marked as contacted or not, and also to make this follow up outreach without much system input.<\/p>\n<p>The <strong>client care reminder robot<\/strong> automates most of this process by giving the sales team a concise list of which clients to contact on a regular basis.<\/p>\n<p>The reminder are delivered in two ways, firstly, a message is sent to the Sales team <strong>SquidWeb messenger channel, <\/strong>the message lists all the uncontacted clients and is hyperlinked to the contact page of each in SquidWeb. The team member can instantly access each potential customer and being the outreach process. Secondly, a ToDo activity is added to the Today page for the Sales team, reminding the team members of each client that needs contacting, the ToDo is also linked to the contact page so outreach is as easy as possible for our team.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4ehf3u-cafa8328e7870fcb9ba93b85845ca268\">\n.flex_column.av-4ehf3u-cafa8328e7870fcb9ba93b85845ca268{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4ehf3u-cafa8328e7870fcb9ba93b85845ca268 av_one_third  avia-builder-el-10  el_after_av_three_fifth  el_before_av_one_full  flex_column_div av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kpxzwf2a-668b460727eacffa31583bab658cfc6e\">\n.avia-image-container.av-kpxzwf2a-668b460727eacffa31583bab658cfc6e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-kpxzwf2a-668b460727eacffa31583bab658cfc6e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-kpxzwf2a-668b460727eacffa31583bab658cfc6e av-styling- avia-align-right  avia-builder-el-11  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2068 avia-img-lazy-loading-not-2068 avia_image ' src=\"https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-687x1030.jpg\" alt='' title='linkedin-sales-solutions-EI50ZDA-l8Y-unsplash'  height=\"1030\" width=\"687\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-687x1030.jpg 687w, https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-200x300.jpg 200w, https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-768x1152.jpg 768w, https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-1024x1536.jpg 1024w, https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-1365x2048.jpg 1365w, https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-1000x1500.jpg 1000w, https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-470x705.jpg 470w, https:\/\/squidweb.biz\/wp-content\/uploads\/2021\/06\/linkedin-sales-solutions-EI50ZDA-l8Y-unsplash-scaled.jpg 1707w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-35dmbe-6d83a561770f3fabb5f7a20826bdf7d3\">\n.flex_column.av-35dmbe-6d83a561770f3fabb5f7a20826bdf7d3{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-35dmbe-6d83a561770f3fabb5f7a20826bdf7d3 av_one_full  avia-builder-el-12  el_after_av_one_third  avia-builder-el-last  first no_margin flex_column_div av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-kp8h0hd7-3982450973d1aa5ac94abd5dd6365c59 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The robot will check the database for all clients that have not been contacted in the last<strong> 6 months<\/strong> and present these clients to the sales team. The 6 month period can be <strong>adjusted<\/strong> to fit your specific company outreach goals. The intervals at which the robot triggers are also bespoke &#8211; our default robot will trigger every 2 months and include any clients that have passed the 6 month thresh hold &#8211; but you may prefer a longer or shorter time frame.<\/p>\n<\/div><\/section><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-kqgq0xqj-977ed38d970e04c90f5b127c8d5cc26c alternate_color avia-section-default avia-no-border-styling  avia-builder-el-14  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2058'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-kp3wppud-bf53825eea696df382fa888462fdcf62 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Automated client outreach<\/h2>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-qh6uy-4315571b44f92dd4af87c297ea22ff43\">\n.flex_column.av-qh6uy-4315571b44f92dd4af87c297ea22ff43{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-qh6uy-4315571b44f92dd4af87c297ea22ff43 av_one_full  avia-builder-el-16  el_after_av_textblock  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-kp3xe2lh-1b0a178be7fb6b01bc18c675352da21d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Client care reminders are a great way for our team to keep hold of clients and promote as much repeat business as possible, but not all companies have the workforce to be able to contact all their past clients or maybe a call is not possible, in order to help with this our robots are also able to <strong>send outreach emails automatically<\/strong>. We use the same process of searching our database for clients that have not been contacted in a while, but instead of sending a reminder message to the Sales team, an email is <strong>automatically<\/strong> sent to the client(s).<\/p>\n<p>The email is designed and written before hand and uploaded as a template, this means the message is still personalized, names will be replaced with the relevant client contact and an unlimited amount of leads can be contacted in one go.<\/p>\n<p>This is just some examples of how our automated client care process is solving our outreach problem, with the introduction of regular newsletters and automating meeting scheduling we are able to offer a holistic solution to client management.<\/p>\n<\/div><\/section><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1816,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2058","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - 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